Shipping policy

 

Thank you for shopping with [Store Name]. This Shipping Policy explains how we process and deliver orders.

1) Processing Time

  • All orders are processed within [1–3 business days] (excluding weekends and public holidays).

  • During high-volume periods (sales, holidays), processing may take longer. If there is a significant delay, we will contact you by email.

2) Shipping Destinations

We currently ship to:

  • [Your Country/Region]

  • [Optional: International countries/regions]

If your location is not available at checkout, please contact us at [support email].

3) Shipping Rates & Delivery Estimates

Shipping fees are calculated at checkout based on your delivery address and the selected shipping method.

Estimated delivery times (after processing):

  • Standard Shipping: [X–Y business days]

  • Express Shipping: [X–Y business days]

Note: Delivery times are estimates and may be affected by customs, weather, carrier delays, or other factors outside our control.

4) Order Tracking

Once your order ships, you will receive an email with tracking information (if available).
Please allow 24–48 hours for tracking updates to appear.

5) Customs, Duties, and Taxes (International Orders)

For international orders, customs duties, import taxes, and fees may apply. These charges are the responsibility of the customer and are not included in the item price or shipping cost. Customs policies vary by country.

6) Incorrect Address / Failed Delivery

Please ensure your shipping address is correct at checkout.
If an order is returned to us due to an incorrect or incomplete address, failed delivery attempts, or refusal of delivery:

  • We may offer reshipment (additional shipping fees may apply), or

  • We may issue a refund excluding the original shipping costs (where applicable).

7) Lost, Stolen, or Damaged Packages

If your package is marked as delivered but you have not received it:

  • Check with neighbors/building reception and your local carrier office.

  • Contact us at [support email] within [X days] of the delivery date.

If your order arrives damaged, please email us within [48 hours] of delivery with:

  • Your order number

  • Photos of the package and product damage

We will evaluate the case and work with you on a replacement or refund where appropriate.